Refund policy

REFUND & RETURN POLICY

Last Updated: September 21, 2026

At Dhriti Market Makers DMM we are committed to providing quality products and a satisfactory shopping experience.

This Refund & Return Policy explains when products purchased through our website may be returned, replaced, or refunded.

1. Eligibility for Return

A product may be eligible for return or replacement if:

You received a damaged product.
You received an incorrect product.
The product received is defective.
The product is materially different from the product ordered.
The product is eligible for return as specifically mentioned on its product page.

To be eligible, the product must generally be:

Unused and unopened.
In its original packaging.
In resalable condition.
Accompanied by the original invoice/order details.
Returned with all original accessories, tags and packaging, where applicable.

Personal Care & Hygiene Products

For hygiene and safety reasons, certain products such as period panties, intimate-care products, personal-care products, waxing/hair-removal products and other hygiene-sensitive products may not be eligible for return once opened or used.

The applicable return eligibility will be displayed on the relevant product page.

2. Products Received Damaged

If your package or product arrives damaged:

Take clear photographs/videos of the package and product.
Contact us as soon as possible after delivery.
Provide your order number and photographs/videos showing the issue.

We may request additional information to verify the issue.

3. Wrong Product Received

If you receive a product different from the one ordered, contact us with:

Order number
Photograph of the product received
Photograph of the shipping label
Description of the issue

After verification, we may arrange a replacement or refund, as applicable.

4. Return Request

To request a return, contact:

Email: [support email]
Phone/WhatsApp: [phone number]

Please mention "Return Request – Order #[Order Number]" in your communication.

Return requests should be submitted within [7 days] of delivery, unless a different period is specifically mentioned on the product page.

5. Refunds

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to the original payment method.

Depending on your payment provider or bank, the amount may take additional time to reflect in your account.

6. Shipping Charges

Unless the return is due to an incorrect, damaged or defective product attributable to us, original shipping charges may be non-refundable.

If a return is approved because of an error on our part, we may arrange return shipping or reimburse eligible return shipping costs, subject to verification.

7. Non-Returnable Products

Products may not be eligible for return where they are:

Used or opened hygiene-sensitive products.
Damaged after delivery due to misuse.
Missing original packaging.
Missing accessories or components.
Damaged due to improper handling.
Returned without prior approval where approval is required.
Specifically marked "Non-Returnable" on the product page.

8. Exchange / Replacement

Where applicable, replacement will depend on product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund, where appropriate.

9. Cancellation After Delivery

Once an order has been delivered, it cannot be treated as a cancellation request. Any eligible post-delivery issue will be handled under this Refund & Return Policy.